Refund Policy

Last Updated: October 2, 2025

At Vanakruti, we strive to ensure your complete satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms for returns, exchanges, cancellations, and refunds.

1. Order Cancellation

1.1 Cancellation Before Shipment

You may cancel your order before it is shipped:

How to Cancel:

Contact us via email at info@vanakruti.com or phone at +91 99717 00766
Provide your order number and registered email address
Cancellation requests will be processed within 24 hours

Refund for Pre-Shipment Cancellation:

Full refund of the order amount
Refund processed within 5-7 business days
Amount credited to the original payment method

1.2 Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or initiate a return after receiving the product (see Return Policy below).

1.3 Cancellation by Vanakruti

We reserve the right to cancel orders in the following circumstances:

Product unavailability
Pricing or product description errors
Suspected fraudulent transactions
Delivery address issues
Any other valid reason

In Case of Our Cancellation:

You will be notified immediately via email/SMS
Full refund will be processed within 5-7 business days
No cancellation charges will be applied

2. Return Policy

2.1 Return Eligibility

Products can be returned within 7 days of delivery if they meet the following conditions:

Eligible for Return:

Product is unused, unwashed, and in original condition
All original tags, labels, and packaging are intact
Product is not damaged or altered
Proof of purchase (invoice) is available

Non-Returnable Items:

Products marked as "non-returnable" on the product page
Customized or personalized items
Products without original tags or packaging
Sale or clearance items (unless defective)
Products damaged due to misuse or negligence

2.2 Return Process

Step 1: Initiate Return

Contact us within 7 days of delivery
Email: info@vanakruti.com or Phone: +91 99717 00766
Provide order number, product details, and reason for return
Attach photos if the product is damaged or defective

Step 2: Return Approval

We will review your request within 48 hours
If approved, you will receive return instructions
A Return Merchandise Authorization (RMA) number will be provided

Step 3: Ship the Product

Pack the product securely with all original packaging
Include the invoice and RMA number
Ship to the address provided in return instructions
Use a trackable shipping method (recommended)

Step 4: Inspection and Refund

We will inspect the returned product within 3-5 business days of receipt
If the return meets our criteria, refund will be processed
If the return is rejected, the product will be shipped back to you

2.3 Return Shipping Costs

Defective or Wrong Product:

We will bear the return shipping costs
A prepaid shipping label may be provided

Change of Mind or Buyer's Remorse:

Customer is responsible for return shipping costs
Shipping charges are non-refundable

Damaged During Shipping:

Return shipping costs borne by us
File a complaint within 48 hours of delivery

3. Exchange Policy

3.1 Exchange Eligibility

We offer exchanges for:

Different size of the same product
Different color of the same product
Same-priced or higher-priced product (pay difference)

Exchange Conditions:

Product must meet return eligibility criteria (Section 2.1)
Exchange request must be made within 7 days of delivery
Subject to product availability

3.2 Exchange Process

Follow the same process as returns (Section 2.2)
Specify the product you want in exchange
If exchanging for a higher-priced item, pay the difference via our payment gateway
Original product will be inspected before shipping the replacement

3.3 Exchange Shipping

First exchange is free if the product is defective or wrong
Customer bears shipping costs for size/color exchanges
We will ship the exchanged product once the original is received and verified

4. Refund Policy

4.1 Refund Processing Time

Once your return is approved and the product is received:

Inspection: 3-5 business days
Refund Initiation: Within 24 hours of approval
Credit to Account: 5-7 business days (may vary by bank/payment method)

4.2 Refund Method

Refunds will be issued to the original payment method:

Credit/Debit Card: 5-7 business days
Net Banking: 5-7 business days
UPI: 3-5 business days
Wallet: 3-5 business days
Cash on Delivery: Bank transfer to provided account (7-10 business days)

4.3 Refund Amount

Approved Returns:

Full product price refunded
Original shipping charges are non-refundable (unless product is defective/wrong)
Return shipping costs (if borne by us) are not refunded separately

Partial Refunds: Partial refunds may be issued if:

Product shows signs of use
Missing accessories or components
Damaged packaging beyond acceptable wear

4.4 Non-Refundable Items

Shipping and handling charges (original)
Gift wrapping or special packaging fees
Express or rush shipping upgrades
Products explicitly marked as non-refundable

5. Damaged or Defective Products

5.1 Reporting Damage or Defects

If you receive a damaged or defective product:

Report Immediately:

Contact us within 48 hours of delivery
Email: info@vanakruti.com
Provide order number and clear photos/videos of the issue

Our Response:

We will review your complaint within 24 hours
Provide a replacement or full refund (your choice)
Arrange free return pickup if required

5.2 Quality Assurance

We inspect all products before shipping. If you receive a defective item, we sincerely apologize and will:

Replace the product at no additional cost
Provide a full refund if replacement is not available
Bear all shipping costs for return and replacement

6. Wrong Product Delivered

If you receive a product different from what you ordered:

Immediate Action:

Contact us within 48 hours of delivery
Provide order number and photos of the received product
Do not use or remove tags from the product

Resolution:

We will arrange pickup of the wrong product (free of cost)
Ship the correct product immediately
If correct product is unavailable, full refund will be issued

7. Non-Delivery or Lost Shipments

7.1 Tracking Your Order

You will receive tracking information via email/SMS
Track your order on our Website or courier partner's website

7.2 Non-Delivery

If your order is not delivered within the estimated delivery time:

Contact us with your order number
We will investigate with our courier partner
If the shipment is lost, we will reship the product or issue a full refund

7.3 Address Issues

Ensure your shipping address is complete and correct
We are not responsible for non-delivery due to incorrect addresses provided by you
Reshipment to a corrected address may incur additional shipping charges

8. Payment Failures and Refunds

8.1 Payment Failures

If a payment is deducted from your account but the order is not confirmed:

Do not place a duplicate order immediately
Contact us at info@vanakruti.com
We will verify the payment status with RazorPay
Refund will be processed within 5-7 business days if payment was received but order failed

8.2 Double Charge

If you are charged multiple times for the same order:

Contact us immediately with transaction details
We will verify with our payment gateway
Extra charges will be refunded within 5-7 business days

9. Refund Exceptions

We reserve the right to refuse refunds or returns in the following cases:

Product is received beyond the return window
Product condition does not meet return criteria
Product is used, washed, altered, or damaged
Missing original packaging, tags, or accessories
Suspected fraudulent return activity
Items explicitly listed as non-returnable

10. Contact Us

For questions, concerns, or to initiate a return/refund/cancellation, please contact:

Customer Support:
Email: info@vanakruti.com
Phone: +91 99717 00766
Hours: 10:00 AM to 6:00 PM (Monday to Saturday)

Grievance Officer:
Email: info@vanakruti.com
Response Time: Within 48 hours

Mailing Address: Faridapur Inayat Khan Development Block Bithri Chainpur, Bareilly U.P. - 243123, India

11. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our Website. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Governing Law

This Refund & Cancellation Policy is governed by the Consumer Protection Act, 2019, and other applicable laws of India. Any disputes will be subject to the jurisdiction of courts in New Delhi, India.

We value your satisfaction and trust. If you have any concerns, please don't hesitate to reach out to us.