Shipping Policy

Last Updated: October 5, 2025

Welcome to Vanakruti! We specialize in handcrafted rattan furniture. This Shipping & Delivery Policy outlines our process for delivering your beautiful furniture to your doorstep.

1. About Our Products

1.1 Ready-to-Ship Furniture

All products listed on our website are ready-made and available for immediate dispatch
Orders are processed and shipped within 1-3 business days of order confirmation
Each piece is handcrafted with care and quality-checked before dispatch

1.2 Product Availability

All products are subject to availability
If an item is out of stock after order placement, we will notify you immediately
You can choose to wait for restock or request a full refund

2. Shipping Coverage

2.1 Delivery Locations

We currently deliver across India to the following locations:

Metro Cities:

Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, and other major metros

Tier 2 & 3 Cities:

Most cities and towns with courier connectivity

Remote Areas:

Delivery to remote/rural areas may take additional time
Additional shipping charges may apply
Confirmed at time of order

2.2 Areas We Cannot Deliver

Currently, we do not deliver to:

International destinations
Certain remote hill stations (case-by-case basis)
Islands except major ones (Andaman & Nicobar - on request)

PIN Code Verification: Delivery availability and estimated delivery date will be shown at checkout. You can also verify by contacting us at info@vanakruti.com with your PIN code.

3. Shipping Methods & Partners

3.1 Our Logistics Partners

We work with professional logistics and courier companies specializing in furniture delivery to ensure safe and timely delivery:

Experienced in handling furniture and fragile items
Trained delivery personnel
GPS-tracked shipments
Insurance coverage for transit damage

Note: We partner with reliable third-party delivery services. The specific courier partner will be assigned based on your delivery location.

3.2 Packaging Standards

All furniture is carefully packaged to ensure it reaches you in perfect condition:

Protective Wrapping: Bubble wrap, foam padding, and corrugated sheets
Sturdy Boxing: Heavy-duty cartons for smaller items
Reinforced Packaging: Additional support for corners and edges
Weatherproofing: Water-resistant covering for protection during transit
Assembly Hardware: All screws, bolts, and assembly instructions included (where applicable)

4. Order Processing Time

4.1 Processing Timeline

Order Processing: 1-3 business days

Order verification and payment confirmation
Quality check and packaging
Handover to courier partner

Orders are processed Monday to Saturday (excluding public holidays)

4.2 Dispatch Notification

You will receive an email/SMS notification once your order is dispatched
Tracking details will be shared within 24 hours of dispatch
You can track your order in real-time using the tracking number

5. Shipping Charges

5.1 Shipping Fee Structure

Shipping charges are calculated based on:

Product size and weight
Delivery location and distance
Type of courier service required

The exact shipping charges will be calculated and displayed at checkout based on your delivery address and cart contents.

5.2 Free Shipping

We offer FREE shipping on:

Orders above a certain amount (announced on website)
Special promotional periods
Festive season offers

Current free shipping threshold will be displayed on the website and at checkout.

5.3 Shipping for Multiple Items

Multiple items in one order may be shipped together when possible
Some items may be shipped separately based on size and warehouse location
You'll receive separate tracking numbers for each shipment
No additional shipping charges for split shipments from our end

6. Delivery Timeline

6.1 Estimated Delivery Time

Total Time = Processing Time (1-3 days) + Transit Time

Transit Time After Dispatch:

Delhi NCR: 3-5 business days
Metro Cities: 5-7 business days
Tier 2 Cities: 7-10 business days
Tier 3 Cities/Remote Areas: 10-15 business days

Note: These are estimated timelines. Actual delivery may vary based on courier partner performance and local conditions.

6.2 Order Tracking

Track your order using the tracking number provided via email/SMS
Visit "My Orders" section on our website for real-time updates
Contact our customer support for tracking assistance

6.3 Possible Delays

Delivery may be delayed due to:

Natural disasters or extreme weather conditions
Transport strikes or road blockages
Festival season congestion
Local restrictions or lockdowns
Customs/check-post delays in certain regions
Force majeure events beyond our control

We will keep you informed of any significant delays and work with our courier partners to expedite delivery.

7. Delivery Process

7.1 Before Delivery

Our courier partner will contact you 24-48 hours before delivery (based on availability)
Ensure your contact number is correct and reachable
Someone should be available at the delivery address to receive the shipment
Verify that large items can fit through doorways, staircases, and lifts

7.2 Standard Delivery Service

Our standard delivery includes:

Delivery to your doorstep/building entrance
Ground floor delivery
Unloading from delivery vehicle

What's NOT included in standard delivery:

Carrying items upstairs beyond ground floor
Assembly or installation of furniture
Moving existing furniture
Room of choice placement
Unpacking and disposal of packaging materials

7.3 At Time of Delivery

CRITICAL - Inspection Before Acceptance:

✅ Step 1: Inspect the Packaging

Check outer packaging for visible damage (tears, dents, water damage)
Take photos if any damage is visible
Do NOT accept severely damaged packages

✅ Step 2: Open and Inspect the Product

Open the package in front of the delivery person
Verify the product matches your order (item, color, size)
Check for any visible damage, scratches, or defects
Test stability and check all components

✅ Step 3: Document Any Issues

If you find damage, take clear photos/videos immediately
Note the damage on the delivery receipt before signing
Get the delivery person's acknowledgment

✅ Step 4: Sign Delivery Receipt

Only sign after complete inspection
Signing indicates you've received the product in good condition
Keep a copy of the signed delivery receipt

⚠️ IMPORTANT:

Do NOT sign if the product is damaged or incorrect
Do NOT accept delivery if packaging is severely damaged
Contact us immediately at info@vanakruti.com or +91 99717 00766

Once you sign the delivery receipt, it becomes difficult to claim transit damage.

7.4 Refused Deliveries

If you refuse delivery without valid reason:

Shipping charges (both ways) will be deducted from refund
Restocking fee of 15% may apply
Refund will be processed as per our Refund Policy

Valid reasons for refusal:

Severe product damage
Wrong product delivered
Package is heavily damaged
Product significantly different from description

8. Delivery Challenges

8.1 Failed Delivery Attempts

If delivery fails due to:

Customer unavailable: Courier will attempt redelivery (typically 2-3 attempts)
Incorrect/incomplete address: Contact us to update address; additional charges may apply
Refused entry by society/building: Please coordinate with building management

After multiple failed attempts:

Shipment may be returned to our warehouse
You can arrange fresh delivery (additional shipping charges apply)
Or request a refund (as per Refund Policy, shipping charges non-refundable)

8.2 Inaccessible Locations

For narrow lanes, staircases, or lift size limitations:

Inform us at the time of placing order
Measure your doorways, staircases, and lift before ordering large items
Check product dimensions on the product page
We are not responsible if furniture doesn't fit due to space constraints

Helpful Tip: Add any delivery instructions or access issues in the "Order Notes" section during checkout.

8.3 Address Changes

Address can be changed before the order is dispatched
After dispatch, address changes may not be possible
If feasible, additional charges will apply
Contact us immediately at info@vanakruti.com to request address change

9. Damaged, Defective, or Lost Shipments

9.1 Transit Damage

If your furniture arrives damaged:

Report within 48 hours of delivery:

Email us at: info@vanakruti.com
Subject: "Transit Damage - Order #[Your Order Number]"
Include:
- Clear photos of damaged packaging
- Photos/videos of product damage from all angles
- Copy of delivery receipt (especially if damage was noted)
- Your order number and contact details

Our Resolution (within 3-5 business days):

Minor damage (scratches, small dents): Repair kit, touch-up materials, or partial refund
Major damage (broken parts, structural damage): Replacement of damaged parts or complete replacement
Unrepairable damage: Full refund or fresh product shipped

IMPORTANT: Claims made after 48 hours of delivery may not be entertained, as it becomes difficult to establish if damage occurred during transit or after delivery.

9.2 Wrong or Defective Product

If you receive:

Wrong product (different from what you ordered)
Defective product (manufacturing defect)
Missing parts or accessories

Email: info@vanakruti.com
Phone: +91 99717 00766
Provide order number, photos, and description of issue

Resolution:

Pickup arranged at no cost to you
Correct/replacement product shipped immediately
Or full refund if preferred

9.3 Lost Shipments

If your order shows "delivered" but you haven't received it:

Immediate Action:

Check with family members, neighbors, or building security
Verify the delivery address
Contact the courier partner using tracking number
Contact us at info@vanakruti.com

Our Action:

We will investigate with the courier partner (5-7 business days)
File a claim if confirmed lost
Reship the product or issue full refund

9.4 Non-Delivery

If your order is not delivered within estimated timeline:

Track your order using the tracking number
Contact our customer support for investigation
We will coordinate with courier partner to expedite delivery

10. Returns & Exchanges

For details on returning or exchanging products, please refer to our Refund & Cancellation Policy.

Quick Summary:

Products can be returned within 7 days of delivery
Product must be unused, undamaged, and in original packaging
Return shipping charges may apply (unless product is defective/wrong)
Refund processed within 5-7 business days of receiving returned product

11. Customer Responsibilities

11.1 Before Ordering

✅ Verify delivery PIN code availability
✅ Check product dimensions and measure your space
✅ Ensure doorways, staircases, and lifts can accommodate large furniture
✅ Provide complete and correct delivery address
✅ Provide reachable contact number

11.2 At Delivery

✅ Be available or appoint someone to receive delivery
✅ Inspect the product thoroughly before signing
✅ Note any damage on delivery receipt
✅ Keep all packaging materials for potential returns (for 7 days)

11.3 After Delivery

✅ Report issues within 48 hours
✅ Follow care instructions for rattan furniture
✅ Retain invoice for warranty claims
✅ Register your product (if applicable)

12. Assembly & Installation

12.1 Assembly Instructions

Most products come ready-to-use or require minimal assembly
Assembly instructions and required hardware are included
Video tutorials may be available on our website for select products

12.2 Professional Assembly (If Required)

Assembly services are NOT included in standard delivery
You may hire local carpenters or handymen for assembly
We can recommend service providers in select cities (upon request)
Assembly costs are borne by the customer

13. Packaging & Environment

13.1 Sustainable Packaging

We are committed to environmental responsibility:

Minimal use of plastic packaging materials
Recyclable materials used wherever possible
Customers are encouraged to recycle/reuse packaging

13.2 Packaging Disposal

You are responsible for disposing of packaging materials
Please recycle cardboard, bubble wrap, and other materials responsibly
Contact your local waste management for pickup/disposal options

14. Bulk Orders & Commercial Deliveries

14.1 Bulk Orders

For orders of 5+ pieces or large quantities:

Contact us at info@vanakruti.com for:
- Custom shipping quote
- Possible discounts on shipping
- Coordinated delivery scheduling
Special arrangements can be made

14.2 Office/Commercial Deliveries

Coordinate delivery timing with building management
Inform us of any specific delivery requirements
Loading dock delivery if available
Provide complete business address and contact person details

15. International Shipping

Vanakruti currently does NOT offer international shipping. We ship within India only.

16. Force Majeure

We shall not be liable for delays or failures in delivery due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (floods, earthquakes, cyclones)
Pandemics or health emergencies
Government restrictions or lockdowns
Acts of war or terrorism
Labor strikes affecting courier services
Any other force majeure events

In such cases, we will work with our courier partners to resume delivery as soon as possible.

17. Insurance & Liability

17.1 Transit Insurance

All shipments are insured against transit damage and loss
Insurance claims are filed on your behalf
No additional documentation required from you

17.2 Liability Limitations

We are responsible for the product until it is delivered and signed for
Once you sign the delivery receipt without noting damage, liability transfers to you
Courier partner is responsible for transit-related issues
We coordinate with courier partners for claims and resolutions

18. Contact & Support

18.1 Shipping & Delivery Queries

For questions about shipping, tracking, or delivery:

Customer Support:
Email: info@vanakruti.com
Phone/WhatsApp: +91 99717 00766
Hours: 10:00 AM to 6:00 PM (Monday to Saturday)

18.2 Track Your Order

Online Tracking:

Log in to your account at www.vanakruti.com
Go to "My Orders" section
Click on order to view tracking details

Via Customer Support:

Email your order number to info@vanakruti.com
Call +91 99717 00766 for real-time updates

18.3 Delivery Day Issues

For urgent issues on delivery day:

Call/WhatsApp: +91 99717 00766
We'll coordinate with the courier partner immediately

19. Grievance Redressal

For complaints or escalations regarding delivery:

Grievance Officer:
Email: info@vanakruti.com
Phone: +91 99717 00766
Response Time: Within 48 hours

Mailing Address:
Vanakruti
Plot No. 40, Sultanpur Majra, Opp. Diamond Park Gate 2, New Delhi - 110086, India

20. Policy Updates

We reserve the right to update this Shipping & Delivery Policy at any time to reflect changes in our operations, courier partners, or service areas. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top indicates when this policy was last revised.

Your continued use of our website and services after changes constitutes acceptance of the updated policy.

21. Governing Law

This Shipping & Delivery Policy is governed by the laws of India. Any disputes arising from shipping or delivery will be subject to the exclusive jurisdiction of courts in New Delhi, India.

Vanakruti
Handcrafted Rattan Furniture
Plot No. 40, Sultanpur Majra, Opp. Diamond Park Gate 2, New Delhi - 110086, India
Email: info@vanakruti.com | Phone: +91 99717 00766
Website: www.vanakruti.com

Thank you for choosing Vanakruti! We're committed to delivering your beautiful handcrafted rattan furniture safely and on time.